SHIPPING&RETURNS
UK Deliveries
All UK delivery options are fully tracked and we will email you a link to your tracking info once your parcel has been shipped .
Our Orders are sent out with FREE DELIVERY by :
Royal Mail Recorded (1-3 Business Days)
or
Evri Next Day Delivery
(Depending on Weight and Size)
Please check your tracking link via the Dispatch Email for updates,
if you are experiencing problems or have further questions, please contact Customer Service.
European Deliveries
All European delivery options are sent out by :
ParcelForce Tracked (1-3 Business Days)
or
Evri International Tracked (2-3 Business Days)
(Depending on Weight and Size)
We will email you a link to your tracking information
once your parcel has been shipped from our warehouse.
Please check your tracking link via the Dispatch Email for updates, if you are experiencing problems or have any questions,please contact the Customer Service Team.
How To Return Item/s
We want you to love your new Clobba.
Your satisfaction is our top priority.
If you're not 100% satisfied with your clobba,
you can return it for an exchange or refund within 28 days of receipt .
Contact Customer Support to Request a Return.
You must make this request within 28 days of receiving the shipment
Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether exchanging for an identical product or selecting an alternate style,size or colour), or a refund.
Items must be unworn, unwashed and in their original condition/packaging.
Items returned to us for an exchange or refund that have a clear smell of fragrance/perfume/body odour/or deemed to be worn will be refused and returned to the you.
We strongly recommend sending your item(s) back via a tracked or signed for service.
Dance Wicked Ltd are not liable for any item(s) that are lost in transit (Items that are lost in transit to us are the responsibility of the postal service/courier that you have used and we do not accept any liability.You are entitled to compensation from the service and you can find out more on their website)
We aim to process all returns within 7 days of us receiving the goods back in our warehouse.
However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.
Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be sorted by providing a photo image of the damage
or defect (along with a description of the problem) in an email to our Customer Support Team.
In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as details
have been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to returned
to DanceWicked for inspection before a decision can be made as to the state of the product.
Who Covers The Return Shipping Cost?
DanceWicked® will arrange returns in cases where items have arrived and are confirmed to be defective.
In these cases, the customer should contact Customer Support Team before placing a package back in transit.
For all other cases, return shipping costs are the responsibility of the customer.
As all items qualify for free shipping, the original shipping cost paid by us will be
deducted from the refund processed (£2.95)
What the Return Process Usually Entails
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, we will let you know once the reprint has been initiated.